Sci Show: Consumers have better service experiences with conservative providers, but expect better experiences with liberal providers. Conservative providers possess an unknown strength (higher conscientiousness) and a known weakness (lower openness) - leads to different actual v expected CS experiences.

Sunday, April 18, 2021

Consumers have better service experiences with conservative providers, but expect better experiences with liberal providers. Conservative providers possess an unknown strength (higher conscientiousness) and a known weakness (lower openness) - leads to different actual v expected CS experiences.

https://ift.tt/2NUgpJy via /r/science https://ift.tt/3ankkqe

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)